Contact Us

Contact Us

  • Centro prenotazioni: 1-415-981-ROCK ( 1-415-981-7625 )

  • Amministrazione e informazioni generali: [email protected]

  • Indirizzo postale: Alcatraz City Cruises, LLC, Pier 33 South, Suite 200, San Francisco, CA 94111

  • Biglietteria: Pier 33 Alcatraz Landing, San Francisco, CA 94111

Contact Guest Services

If you still need assistance, we're happy to help.


Chat with us by tapping the chat icon on the bottom right of the screen, call us, or send a text.

  • General Information

    1-415-981-ROCK (1-415-981-7625)

  • Text Us

    1-833-997-5257 (Message and Data Rates May Apply)

  • Mailing Address: Alcatraz City Cruises, LLC, Pier 33 South, Suite 200, San Francisco, CA 94111

Specialized Contacts


Group Sales

Planning a school trip, tour group, or large outing? Our Group Sales team can help coordinate your visit.

[email protected], 1-855-964-2282

Accessibility Assistance

Questions about accessible ferry boarding, wheelchairs, service animals, or accessibility services available throughout your visit?

Visit our Accessibility Guide or contact Guest Services for assistance before your visit.

About Alcatraz City Cruises

Learn about our role as the official ticket provider and why millions of visitors choose to book directly.

Still Have Questions?

If you can't find the information you're looking for, our team is happy to help. We look forward to assisting you and welcoming you aboard.