Contact Us
How Can We Help?
Whether you're planning your visit, need assistance with an existing reservation, or have questions after your experience, our Guest Services team is ready to assist.
Need to cancel or reschedule your tickets?
Guests may cancel or modify their reservation up to 72 hours before their scheduled departure to receive a full refund. To cancel or reschedule your cruise, please use the Manage My Booking page.
Popular Visitor Resources
Many of the most common questions can be answered online.
For press and media inquiries, please visit our Press & Media
Contact Guest Services
If you still need assistance, we're happy to help.
Chat with us by tapping the chat icon on the bottom right of the screen, call us, or send a text.
General Information
1-415-981-ROCK (1-415-981-7625)
Text Us
1-833-997-5257 (Message and Data Rates May Apply)
Mailing Address: Alcatraz City Cruises, LLC, Pier 33 South, Suite 200, San Francisco, CA 94111
Specialized Contacts
Group Sales
Planning a school trip, tour group, or large outing? Our Group Sales team can help coordinate your visit.
For press and media inquiries, please visit Press & Media
Accessibility Assistance
Questions about accessible ferry boarding, wheelchairs, service animals, or accessibility services available throughout your visit?
Visit our Accessibility Guide or contact Guest Services for assistance before your visit.
About Alcatraz City Cruises
Learn about our role as the official ticket provider and why millions of visitors choose to book directly.
Still Have Questions?
If you can't find the information you're looking for, our team is happy to help. We look forward to assisting you and welcoming you aboard.